AGB (General Terms and Conditions)

General Terms and Conditions for Enrico-Galvini.com

General Terms and Conditions with Customer Information

(The following General Terms and Conditions also contain legal information on your rights according to the regulations on contracts in distance selling and electronic commerce).

1. scope of application
2. offers and service descriptions
3. order process and conclusion of contract
4. prices and shipping costs
5. delivery, availability of goods
6. payment modalities
7. retention of title
8. warranty of quality and guarantee
9. liability
10. right of revocation
11. exclusion of the right of withdrawal
12. returns
13. return costs in the event of revocation
14. storage of the contract text
15. data protection
16. legal information especially about distance healing / energy transmission / spiritual healing and angel tarot
17. place of jurisdiction, applicable law, contract language

1. scope of application

1.1 For the business relationship between www.Enrico-Galvini.com., owner: Enrico Galvini, Quellweg 75, 13629 Berlin (hereinafter referred to as “Seller”) and the customer (hereinafter referred to as “Customer”), the following General Terms and Conditions shall apply exclusively in the version valid at the time of the order.
1.2 You can reach our customer service for questions, complaints and objections on weekdays by e-mail at kontakt@enrico-galvini.com.
1.3 A consumer within the meaning of these General Terms and Conditions is any natural person who enters into a legal transaction for a purpose that can be attributed neither to his commercial nor to his independent professional activity (§ 13 BGB).
1.4 Deviating terms and conditions of the Customer shall not be recognised unless the Seller expressly agrees to their applicability in writing.

2 Offers and descriptions of services

2.1 The presentation of the products in the online shop does not constitute a legally binding offer, but an invitation to place an order. Performance descriptions in catalogues as well as on the Seller’s websites do not have the character of an assurance or guarantee.
2.2 All offers are valid “while stocks last”, unless otherwise stated with the products. Errors and omissions excepted.

3 Order process and conclusion of contract

3.1 The customer can select products from the seller’s assortment without obligation and collect them in a so-called shopping cart by clicking the button [in den Warenkorb / Add to Cart].
3.2 The customer can then proceed to the conclusion of the order process within the shopping cart by clicking on the [Continue to Checkout] button.
3.3 By clicking the [Buy] button, the customer makes a binding offer to purchase the goods in the shopping cart. Before submitting the order, the customer can change and view the data at any time. Necessary details are marked with an asterisk (*).
3.4 The seller then sends the customer an automatic confirmation of receipt by e-mail in which the customer’s order is listed again and which the customer can print out using the “Print” function (order confirmation). The automatic confirmation of receipt merely documents that the order of the customer has been received by the seller and does not constitute an acceptance of the application. The purchase contract is only concluded when the seller has sent or handed over the ordered product to the customer within 3 days or has confirmed the dispatch to the customer within 3 days with a second e-mail, express order confirmation or sending of the invoice.
3.5 Should the Seller allow payment in advance, the contract shall be concluded with the provision of the bank details and request for payment. If the payment is not received by the Seller within 10 calendar days after sending the order confirmation, despite the due date, even after a renewed request, the Seller shall withdraw from the contract with the consequence that the order shall lapse and the Seller shall have no obligation to deliver. The order is then completed for the buyer and seller without further consequences. A reservation of the article in the case of advance payment is therefore made for a maximum of 10 calendar days.

4 Prices and shipping costs

4.1 All prices stated on the Seller’s website are inclusive of the applicable statutory value added tax.
4.2 In addition to the prices stated, the Seller shall charge shipping costs for delivery. The shipping costs will be clearly communicated to the Buyer on the shipping costs page and during the ordering process.

5 Delivery, availability of goods

5.1 If no copies of the product selected by the customer are available at the time of the customer’s order, the seller shall inform the customer of this in the order confirmation. If the product is permanently unavailable, the Seller shall refrain from issuing a declaration of acceptance. In this case, a contract is not concluded. 5.2.
5.2 If the product specified by the customer in the order is only temporarily unavailable, the seller shall also inform the customer of this immediately in the order confirmation. In the event of a delay in delivery of more than two weeks, the customer has the right to withdraw from the contract. In this case, the seller shall also be entitled to withdraw from the contract. In this case, the seller will immediately refund any payments already made by the customer. If payment in advance has been agreed, delivery will be made after receipt of the invoice amount. 6.

6. payment modalities

6.1 The customer can choose from the available payment methods within the framework of and before the conclusion of the order process.
6.2 If payment by invoice is possible, payment must be made within 14 days of receipt of the goods and the invoice. For all other payment methods, payment must be made in advance without deduction.
6.3 If third-party providers are commissioned with the payment processing, e.g. Paypal, their general terms and conditions shall apply.
6.4 If the due date for payment is determined by the calendar, the customer is already in default by missing the deadline. In this case, the customer shall pay interest on arrears at a rate of 5 percentage points above the base interest rate.
6.5 The customer’s obligation to pay default interest does not preclude the seller from claiming further damages for default.
6.6 The customer shall only have a right of set-off if his counterclaims have been legally established or recognised by the seller. The customer may only exercise a right of retention insofar as the claims result from the same contractual relationship.

7. retention of title

The goods delivered shall remain the property of the seller until payment has been made in full.

8 Warranty for material defects and guarantee

8.1 The warranty shall be governed by statutory provisions.
8.2 The goods delivered by the Seller shall only be covered by a guarantee if such guarantee has been expressly given.

9 Liability

9.1 The following exclusions and limitations of liability shall apply to the Seller’s liability for damages, without prejudice to the other statutory requirements for claims.
9.2 The Seller shall be liable without limitation insofar as the cause of the damage is based on intent or gross negligence.
9.3 Furthermore, the Seller shall be liable for the slightly negligent breach of essential obligations, the breach of which jeopardises the achievement of the purpose of the contract, or for the breach of obligations, the fulfilment of which makes the proper performance of the contract possible in the first place and on the observance of which the customer regularly relies. In this case, however, the Seller shall only be liable for the foreseeable damage typical for the contract. The Seller shall not be liable for the slightly negligent breach of obligations other than those referred to in the above sentences.
9.4 The above limitations of liability shall not apply in the event of injury to life, limb or health, for a defect following the assumption of a guarantee for the quality of the product and for fraudulently concealed defects. Liability under the Product Liability Act remains unaffected.
9.5 Insofar as the Seller’s liability is excluded or limited, this shall also apply to the personal liability of employees, representatives and vicarious agents.

10. right of revocation

– Commencement of the right of withdrawal for consumers – 

Right of withdrawal
You can revoke your contractual declaration within 10 days without giving reasons in writing (by e-mail) or – if the goods are delivered to you before the deadline – also by returning the goods. The time limit begins after receipt of this notification in writing, but not before receipt of the goods by the consignee (in the case of recurring deliveries of similar goods, not before receipt of the first partial delivery) and also not before we have fulfilled our obligations to provide information pursuant to Article 246 § 2 in conjunction with § 1 paragraph 1 and 2 EGBGB and our obligations pursuant to § 312g paragraph 1 sentence 1 BGB in conjunction with Article 246 § 3 EGBGB. The timely dispatch of the revocation or the item shall be sufficient to comply with the revocation period. The revocation is to be sent to:

Consequences of revocation

In the event of an effective revocation, the services received by both parties must be returned and any benefits derived (e.g. interest) must be surrendered. If you are unable to return or surrender the received goods and services as well as benefits (e.g. advantages of use), or if you are only able to do so in part or in a deteriorated condition, you must compensate us for the loss of value. You only have to pay compensation for the deterioration of the goods and for the use made of them if the use or the deterioration is due to the handling of the goods which goes beyond the examination of the characteristics and the mode of operation. By “testing the properties and functionality” we mean testing and trying out the respective goods, as is possible and customary in a shop, for example. Goods that can be sent as a parcel are to be returned at our risk. You have to bear the regular costs of the return shipment if the delivered goods correspond to the ordered goods and if the price of the goods to be returned does not exceed an amount of 40 euros or if, in the case of a higher price of the goods, you have not yet provided the consideration or a contractually agreed partial payment at the time of the revocation. Otherwise, the return shipment is free of charge for you. Items that cannot be sent by parcel post will be collected from you. Obligations to refund payments must be fulfilled within 30 days. For you, the period begins with the dispatch of your notice of cancellation or the item, for us with its receipt.

– End of the cancellation policy for consumers – 11.

11 Exclusion of the right of withdrawal

The right of revocation does not apply to the delivery of goods that are manufactured according to customer specifications or are clearly tailored to personal needs or to the delivery of audio or video recordings or of software, provided that the delivered data carriers have been unsealed by you.

12. returns

12.1 Before returning goods, customers are requested to notify the seller of the return by email: contact[at]enrico-galvini.com to announce the return. In this way, they will enable the Seller to allocate the products as quickly as possible.
12.2 Customers are requested to return the goods to the Seller as a prepaid parcel and to keep the proof of delivery. The Seller will reimburse customers in advance for postage costs if requested, unless these are to be borne by the buyer.
12.3 Customers are requested to avoid damaging or contaminating the goods. If possible, the goods should be returned to the Seller in their original packaging with all accessories. If the original packaging is no longer in the Seller’s possession, other suitable packaging should be used to ensure adequate protection against damage in transit and to avoid any claims for damages due to inadequate packaging.
12.4 The modalities mentioned in this section (No. 12) of the GTC are not a prerequisite for the effective exercise of the right of withdrawal according to No. 10 of these GTC.

13. return costs in case of revocation

13.1 If the customer is a consumer, he shall bear the regular costs of return shipment in the event of revocation (cf. No. 10 of these GTC) if the delivered goods correspond to the ordered goods and if the price of the goods to be returned does not exceed an amount of 40 euros or if, in the event of a higher price of the goods, the customer has not yet rendered consideration or a contractually agreed partial payment at the time of revocation.
13.2 Otherwise, the return shipment is free of charge for the customer.

14 Storage of the text of the contract

14.1 The seller stores the contract text of the order. The GTC are available online. The customer can print out the contract text before submitting the order to the seller by using the print function of his browser in the last step of the order process.
14.2 The Seller shall also send the Customer an order confirmation with all order data to the e-mail address provided by the Customer. Furthermore, the Customer will receive a copy of the General Terms and Conditions with his order.

15 Data protection

15.1 The Seller processes personal data of the Customer for a specific purpose and in accordance with the statutory provisions.
15.2 The personal data provided for the purpose of ordering goods (such as name, e-mail address, address, payment data) shall be used by the Seller to fulfil and process the contract. This data will be treated confidentially and will not be passed on to third parties who are not involved in the ordering, delivery and payment process.
15.3 The customer has the right to receive, upon request and free of charge, information about the personal data stored by the seller about him. In addition, he has the right to have incorrect data corrected, to have his personal data blocked and to have his personal data deleted, provided that there is no legal obligation to retain such data.
15.4 Further information on the type, scope, location and purpose of the collection, processing and use of the required personal data by the Seller can be found in the Privacy Policy.

16. legal information especially about distance healing / energy transmission / spiritual healing and angel tarot

16.1 The remote healing / energy transmission / spiritual healing ( in short remote healing ) and if necessary the Angel Tarot serves to activate the self-healing powers and does not replace the diagnosis or treatment by a doctor, specialist or non-medical practitioner. Please consult a doctor or alternative practitioner first for diagnosis and treatment of your symptoms and illnesses.

16.2 Spiritual healers are not required to have any medical knowledge or skills and do not give the impression that medical or practical treatment is being given.

16.3 The distance healing or the Angel Tarot cannot replace medical treatment or treatments by the alternative practitioner. The spiritual healer considers cooperation with doctors, alternative practitioners and other therapists to be important. Therefore, ongoing treatment should not be interrupted or discontinued, or future necessary treatment should not be postponed or omitted altogether. The responsibility for your decision lies entirely with yourself.

16.4 According to official law, the contents of this website do not constitute medical advice!

Through the Reiki healings, shamanic ceremonies, distance healing, nutritional consultations, or the Tarot that I offer, I am NOT allowed to promise healing or alleviation of illnesses for legal reasons. HEALING ALWAYS COMES FROM YOURSELF, and I help you to activate your self-healing powers.

All offers can be considered as a supplement to medical or psychotherapeutic treatment.

16.5 By placing an order and accepting the terms and conditions of Enrico-Galvini.com, I acknowledge receipt of these instructions prior to the start of treatment. You will also be informed about what to expect during the sessions and what fee will be charged.

17 Jurisdiction, Applicable Law, Contractual Language

17.1 The place of jurisdiction and performance shall be the registered office of the seller if the customer is a merchant, a legal entity under public law or a special fund under public law.
17.2 The law of the Federal Republic of Germany shall apply. This shall not apply if mandatory consumer protection regulations conflict with such application.
17.3 The contractual language is German.